Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Legal Notice
All notices from Smart Keyboard Solutions to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Smart Keyboard Solutions shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:
1855 E. Southern Avenue
Suite # 213
Mesa, AZ 85204
Delivery shall be deemed to have been made by You to Smart Keyboard Solutions five (5) days after the date sent.
All content appearing on this Web site is the property of:
Smart Keyboard Solutions
1855 E. Southern Avenue
Suite # 213
Mesa, AZ 85204
Copyright © 2011-2017 Smart Keyboard Solutions. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2017 Smart Keyboard Solutions. All rights reserved.
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Smart Keyboard Solutions. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Smart Keyboard Solutions or any third party, except as expressly granted herein.
- Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Smart Keyboard Solutions and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Smart Keyboard Solutions believes that customer conduct violates applicable law or is harmful to the interests of Smart Keyboard Solutions and its subsidiaries.
- Shipping & Delivery
We currently ship USPS or UPS. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Smart Keyboard Solutions is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
- Sales Tax
Smart Keyboard Solutions charges sales tax for merchandise ordered on this Web site for orders made in Arizona.
- Return Policy
Product Warranties & Returns
30 Day Product Guarantee
Smart Keyboard Solutions offers a thirty (30) day guarantee on any product that we sell. The guarantee states that any product returned to us for any reason within the thirty day period will be fully refunded with the following provisions:
- Defective Product Return. If the product is defective, at the discretion of Smart Keyboard Solutions, either a new product will be sent to you or a refund issued. The defective product must be returned at the customer's expense. If a new product is to be sent, shipping will be at Smart Keyboard Solutions' expense.
- Non-Defective Product Return. If you are returning a good product (one that is not defective), a ten percent (10%) restocking fee will be deducted from the price of the product. Shipping and handling fees will not be refunded in such a case.
In most cases, shipping damage to products are the responsibility of the shipping carrier. If you receive a package that is obviously damaged, you should point out the damage to the carrier's representative to ensure that they record the damage. The carrier's representative can provide you with information as to how to go about the claim for reimbursement for the loss. It is important to note that, in the event of obvious shipping damage, Smart Keyboard Solutions is not responsible for replacing the product at no cost or in filing any paperwork that the carrier might require.
If you do not discover the damage until after you open the package, you should contact Smart Keyboard Solutions immediately by email at firstname.lastname@example.org or by phone at 602-275-1988. Please retain all packing materials in the event that the carrier needs to see them for the claim.
While Smart Keyboard Solutions offers a thirty day warranty, many manufacturers of products we sell offer a longer warranty. If you discover a defect or a problem with the product during the first thirty days, you should contact Smart Keyboard Solutions by email at email@example.com or by phone at 602-275-1988 to request a Return Merchandise Authorization (RMA) number. This number will authorize you to return the product to Smart Keyboard Solutions for refund or exchange. You should write the RMA on the outside of the box in large numbers for easy identification.
If you discover the product defect after the thirty day period following shipment of the product to you, you should check the product documentation or the manufacturer's web site for procedures to return or exchange the product. Do not return the product to Smart Keyboard Solutions after the thirty day period has lapsed.
Return Merchandise Authorization
A Return Merchandise Authorization is simply a number that allows Smart Keyboard Solutions to track your return to ensure that you receive an exchange or refund. If you feel that you have a defective product or would like to return a non-defective product within the initial thirty day period after shipment, you should contact Smart Keyboard Solutions by email at firstname.lastname@example.org or by phone at 602-275-1988 to request a Return Merchandise Authorization (RMA) number. You should record this number and write it on the outside of the box you are using to return the product. Any product that arrives without a RMA number on the outside will be refused and returned to sender.
Upon receipt of the product with the RMA number, you will be notified by email (if email address is available) of the arrival and the pending disposition of the return.
Smart Keyboard Solutions Products
Smart Keyboard Solutions warranties all of the products it manufactures to be free of defects in material and workmanship for a period of thirty (30) days. If you find that an Smart Keyboard Solutions product is defective, you should contact Smart Keyboard Solutions by email at email@example.com or by phone at 602-275-1988 to request a Return Merchandise Authorization (RMA) number. Smart Keyboard Solutions will, at it's discretion, send a replacement product or issue a refund for the purchase (less the shipping and handling charges).
Non-Smart Keyboard Solutions Products
Smart Keyboard Solutions sells a wide range of products that are manufactured by other companies. These products are covered under our initial thirty day warranty period. If you wish to return the product for any reason, it is subject to a ten percent (10%) deduction for a restocking fee. In such a case, we would not refund the shipping and handing costs. If a product is returned as defective, Smart Keyboard Solutions will, at it's discretion, either replace the product with an exact duplicate or refund the cost of the product. If we test the product and find that it is not defective, then the return will be handled as an ordinary return that is subject to a restocking fee.
Canceling an Order
We strive to fill orders as quickly as possible. If you wish to cancel an order, it may have already shipped. If we have not shipped the product, we will be happy to cancel the order at not charge to you. If the product has already shipped, it will be subject to our standard return policies outlined in this page.
Defective and Good Product Returns
We will exchange or refund for defective products that are returned to Smart Keyboard Solutions within the thirty day period after product shipment. We test all returned products upon receipt. If it is found that a product returned as defective is not defective, then a refund will be issued to the customer for the price of the product less a ten percent (10%) re-stocking fee. Shipping and handling fees will not be refunded.
Because custom products are unique by nature and specifically designed for a particular customer for a unique job, there can be no refunds except for defects in manufacture. Once the customer signs off on the final proof, the customer is responsible for the full payment.
If you need to contact our office, we are staffed 7 AM to 4 PM on Monday through Thursday, 7 AM to 3 PM on Friday, Mountain Standard Time (except for holidays).
When corresponding with our office about an order, please include as much information about the order as possible including customer number, order number, date, and products ordered.
If you have any questions regarding the warranties and returns policy, contact us by email at firstname.lastname@example.org or by phone at 602-275-1988
Smart Keyboard Solutions
1855 E Soputhern Avenue, Suite # 213
Mesa, AZ 85204
- Store Hours
Smart Keyboard Solutions is open Monday through Thursday from 7 AM to 4 PM Mountain Standard Time and Friday from 7 AM to 3 PM. These days and times are excluding holidays.
VOID WHERE PROHIBITED:
Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Smart Keyboard Solutions and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Smart Keyboard Solutions shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Smart Keyboard Solutions with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Smart Keyboard Solutions with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Smart Keyboard Solutions. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.